Policies

To reserve your time slot, full payment for the session is required at the time of booking. Payment can be made directly online while booking your session, or over the phone. Your session will only be confirmed upon receipt of full payment.

We understand that unforeseen circumstances may arise. To ensure fairness and maintain a smooth schedule for all clients, please review the following policy:

• More than 48 Hours’ Notice: If you reschedule or cancel more than 48 hours prior to your session, you are eligible for a full refund of any paid session fees or credits applied.
   
• Less than 48 Hours’ Notice: Reschedules or cancellations made less than 48 hours prior to your session are non-refundable. A new session fee will be required to book again, based on the month’s current pricing.
   
• No Shows: Clients who fail to attend their session without any notice will be considered a no-show. No-shows are non-refundable and will also require a new session fee to rebook.
   
• Free Sessions: If you no-show or cancel/reschedule a free session under 48 hours’ notice, you forfeit eligibility for future free sessions at the studio.
   
• After Hours: If calling on a weekend or after business hours, please leave a voicemail to ensure your cancellation or rescheduling request is documented.
   

Session Credits: Once your session is completed, all credits are non-refundable due to the prepaid nature of our session fees and credit system. Credits cannot be exchanged for cash and cannot be applied toward future session fees. If you cancel or reschedule under 48 hours’ notice, you may apply any forfeited credit toward prints or products from a different session (excluding sitting fees).

Upgrading or downgrading of sessions on the day of the appointment is not permitted. Please ensure you select the appropriate session package when booking.

• You must arrive fully dressed and ready for your shoot. Arriving on time for your appointment is crucial to ensure that you receive the full number of pictures included in your session package.
• If you are more than 10 minutes late to your appointment, it may result in a non-refundable cancellation, and a new session fee will be required for a new booking. Our back-to-back schedule limits our ability to run over your allotted time.

In the event of dissatisfaction due to issues out of the studio's control, such as style of hair or outfit choice, a new session fee will be required to schedule a new session.

If you need to reschedule your session, please contact us at least 48 hours in advance to avoid forfeiture of your session fee. We will do our best to accommodate your request, subject to availability.

By booking a session with Hall Photography, you acknowledge and agree to comply with the terms outlined in this Booking Policy.

To reserve your time slot, full payment for the session is required at the time of booking. Payment may be made over the phone, or in office. Your session will only be confirmed upon receipt of full payment.

• You must arrive fully dressed and ready for your shoot. Your session time commences at the scheduled time of your session, not at the time of your arrival. It's important to arrive promptly to maximize your session time and ensure a smooth experience.
• If you are delayed and arrive late to your on-location session, please note that your session time will still end at the originally scheduled time. We recommend planning your travel to arrive punctually and allow for any unexpected delays.

Prior to your on-location session, we require a consultation either over the phone or in person. During this consultation, we'll discuss your vision with your selected location, and any specific requirements to tailor the session to your needs.

We understand that unforeseen circumstances may arise, necessitating a rescheduling of your session. In such cases, we will make every effort to accommodate your request. However, please be aware that the chosen location for the session may need to be adjusted based on availability and scheduling constraints.

By booking a session with Hall Photography, you acknowledge and agree to comply with the terms outlined in this On-Location Booking Policy.

Once digital files are delivered to you, they are considered final and non-refundable. We take great care to ensure the quality and accuracy of our digital products before delivery. Please review your digital files promptly upon delivery to ensure satisfaction.

In the case of print orders, once they are sent to production, they are considered final and non-refundable. We work with trusted printing partners to deliver top-notch prints of your images. However, please review your order carefully before finalizing it to avoid any discrepancies. 

If you choose to print digital files with a third-party printing service, please note that Hall Photography is not responsible for the quality and outcome of the prints. We cannot guarantee the quality of prints produced by third-party vendors, nor can we accept returns or provide refunds for such prints.

While we take every precaution to ensure the quality of our products, if you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, which may include a replacement or alternative solution, depending on the circumstances.

Once an order has been placed and payment processed, cancellations may be subject to a cancellation fee. This fee covers any costs incurred up to the point of cancellation, such as processing fees or materials purchased for your order.

Refunds or exchanges will only be issued in cases where the product received is damaged or defective, or if there has been an error on our part. Refunds will be issued using the original payment method and may take a few business days to process.

All orders are picked up at the studio unless shipping has been paid for. Orders should be picked up within 90 days of notification.  Hall Photography is not responsible for replacing unclaimed orders that have been discarded.

By placing an order with Hall Photography, you acknowledge and agree to comply with the terms outlined in this Orders and Return Policy.